FAQ

After the online securities trading account is opened, how can I receive my log-in number and password?

After the acceptance of your application, we will send you the log-in number and password within three business days by mail or email.

What should I do if I forgot my online securities trading account number and password?

Please contact our customer services hotline at (852) 2544-0827 and notify our customer officer. After successful verification of your identity, we will reset a new password and send it to your email account or corresponding address by mail.

How can I cancel or change my trading orders if my computer stopped responding or disconnected during online securities trading?

If you are unable to change or cancel trading orders through your computer, please contact our customer services hotline at (852) 2544-0827.

Why are my trading orders not accepted?

You can find out the reason in the status column of trading order. There are several reasons that your orders are not accepted, for example : (a) your account does not have enough cash or stock; (b) you have issued several buying orders yet were incompleted, the cash held for these incompleted orders will be withheld from your account temporarily, until you have cancelled those orders; or (c) you have issued several selling orders yet were incompleted, the securities held for these incompleted orders will be withheld from your account temporarily, until you have cancelled those orders.

Can I have daily statement by email?

Please contact our customer services to fill in and sign the related form. We will email the daily statement to you.

How much are the online sercurities trading services charged?

Please refer to our web site page "Support" for the details . The cost of trading will be deducted directly from your cash account.

How much is the Quote Service charged?

The Quote Service is charged at HK$350 per month.

How should I make payment to your Company?

You can deposit into our Company's bank account. Please refer to our web site page "Support" for the details.

What are the system requirements for online securities trading?

Internet browser for Microsoft IE6.0 or above with (a) 128-bit high encryption; (b) Resolution set to 800 x 600 or higher; and (c) 56k or higher internet speed.